Support Ticket MyWiFi Pro

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Please Watch: QuickStart Video | WiFi Baby 3 & 4 | Updated 6/10/15

0:00 Home Setup | 4:40 Away Setup | 6:00 Additional Setings

MyWiFi Pro | Expert Setup

Got a question for us? No problem! Real, actual people are here to help! If it’s past our bedtime, you’ll still find plenty of resources in our support section that will help you through any issues or setup questions.

US based support – Phone or Screen Share setup help is available by request during the Day, Night or Weekend

Prior to requesting a MyWiFi Pro appointment, please watch the above QuickStart video which walks you through the home and away wireless setup in just 8 minutes.  It solves the majority of setup questions.

Or, please use following links that quickly answer and solve the majority of setup issues. We have taken great care to provide detailed wireless setup screen shot guides for your WiFi Baby camera and iOS & Android apps.

Wireless Setup Guides – Home Network

QuickStart PDF

QuickStart Video

iPhone, iPad App Setup

Android App Setup

Wireless Setup Guides – Nanny Cam “Away” Viewing

Please use the following links for detailed screen shot guides to access your WiFi Baby camera remotely on any data plan or external WiFi network.

WiFi Baby 3 & 4 Nanny Cam Setup

WiFi Baby 2.0 Nanny Cam Setup

WiFi Baby 3 & 4 ship with a preconfigured MyWiFiBaby URL for a streamlined setup to connect anywhere.

However, depending on the brand of your router, WiFi Baby’s feature of viewing your camera outside your WiFi network for use as a Nanny Cam may require adding a permission (“port forwarding”) to your router’s firewall settings to access the camera remotely. This process is usually straight forward using the above setup links.

In rare cases, if you have a unique home network configuration (several routers, networks, extenders, etc.) it can block the away access. We are happy to help and our free U.S. based support will take care of you regardless of your network or brand of router.

MyWiFi Pro Support Ticket

We provide expert phone and screen sharing support by scheduled appointment during regular business hours (9-5) , at night (5-10) and even on the weekend.

WiFi Baby comes with 1 year of free MyWiFi Pro support for the same router and network.

Just have a quick question? | 855.943.4367

MyWiFi Pro includes:

  • Shared Screen Session
  • Phone Support
  • Set Appointment Time (Day, Night or Weekend)
  • Detailed Completion Email with settings & direct contact info MyWiFi Pro rep

Please visit by clicking the image below to request a support appointment that works with your schedule. Most appointments are scheduled and solved within one business day.

MyWiFi Pro Support Ticket

MyWiFi Pro | WiFi Baby Support

WiFi Baby Nanny Cam Flow Chart