MyWiFi Pro Support – ReSetup or Past Warranty

by | May 20, 2013 | Support

WiFi Baby products come with a 1 year warranty and Free MyWiFi Pro screen sharing and phone tech support for the same router and network. Additionally we have video and screen shot guides on our site for the setup process: iPhone App Setup Guide Android App Setup Guide Home Network Setup Guide Nanny Cam Setup Guide A detailed email including all your settings is given at the end of your setup and direct contact info from your specific rep.  If there are any issues in the future with this setup it is covered 100% at no additional charge. The only time there is a charge is either: A.  You are outside the 1 year warranty B.  You have moved or purchased a new router and a completely new setup needs to be done In this case there is a small $19.99 fee to cover our tech’s time. This includes complete phone or screen sharing support and a scheduled appointment at a time of your convenience.  This can be scheduled at a set time during the day, night or weekend. Please use the BUY NOW option below and let your assigned tech rep what time you would like to schedule support during the day, night or weekend. Payment can be made via PayPal or any credit/debit card using the “Don’t Have a PayPal Account?” when you click BUY NOW. Re-Setup Support | Past Warranty Re-Setup Support | Past Warranty $19.99...

Exchange or Return Request Form

by | Feb 11, 2011 | WiFi Baby Features

Before you submit your RMA request please read our 30 Day Return Policy, Support and Warranty Information.  Setup help?  MyWiFi Pro Support Ticket We can ship a replacement unit FIRST with a refundable security deposit once the defective unit is returned to our distributor. This is completely optional.*   If you want this option, please choose Express Exchange from the drop down menu below in your RMA request and use the link for your deposit. Express Exchanges are sent USPS Priority. To avoid delays, please fill out the form completely and include all required paperwork. Please allow one business day to receive an RMA number and instructions. Your Name Date of Purchase (Past 30 days are exchange only) Your Email Website Purchased? WiFiBaby.netAmazon USAAmazon CanadaBabies R UsBabyStopBabyStealsDiapersEbayGiltKmartNewEggOverstockRight StartSearsWalMartWayfairZulily Model Number? (Back of camera, short string of letters, numbers) WFB2014WFB2015 (WHITE)WFB2015 (SLATE GRAY)WFB2015 (SAND DUNE) Serial Number? (Back of camera, long string of letters, numbers) Exchange, Express Exchange or Return? ExchangeExpress Exchange (See PayPal Link Below)Return (less than 30 days only) Where you helped by a MyWiFi Pro? YesNo MyWiFi Pro Ticket number or name of rep (optional) Confirm Shipping Address for Replacement Brief summary of issue *Please read the instructions and link below ONLY IF you are using the Express Exchange option to ship your exchange unit FIRST.  Your security deposit is refundable once we receive your return. This is completely optional.   IF CHOOSING THE EXPRESS EXCHANGE OPTION: 1.  PLEASE FILL OUT THE FORM ABOVE FIRST.  CLICK THE “SEND” BUTTON BELOW. A “SUCCESS” CONFIRMATION MESSAGE WILL APPEAR. 2.  VISIT THE LINK HERE TO PAY YOUR REFUNDABLE EXPRESS EXCHANGE...