Before you submit your RMA request please read our 30 Day Return Policy, Support and Warranty Information.
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We can ship a replacement unit FIRST with a refundable security deposit once the defective unit is returned to our distributor. This is completely optional.*
If you want this option, please choose Express Exchange from the drop down menu below in your RMA request and use the link for your deposit. Express Exchanges are sent USPS Priority.
To avoid delays, please fill out the form completely and include all required paperwork.
Please allow one business day to receive an RMA number and instructions.
*Please read the instructions and link below ONLY IF you are using the Express Exchange option to ship your exchange unit FIRST. Your security deposit is refundable once we receive your return. This is completely optional.
IF CHOOSING THE EXPRESS EXCHANGE OPTION:
1. PLEASE FILL OUT THE FORM ABOVE FIRST. CLICK THE “SEND” BUTTON BELOW. A “SUCCESS” CONFIRMATION MESSAGE WILL APPEAR.
2. VISIT THE LINK HERE TO PAY YOUR REFUNDABLE EXPRESS EXCHANGE DEPOSIT.
3. YOUR REPLACEMENT WILL SHIP THE NEXT BUSINESS DAY USPS PRIORITY.
