We have built a resource center with screen shot guides and video tutorial that quickly answers the majority of setup questions.
Still need help? We also offer free US based phone and screen sharing support to our customers.
Please scroll down to request a support session.
- APPS, DOWNLOADS, SUPPORT links on our sidebar
- “NANNY CAM” SETUP GUIDES (VIEW CAMERA WHILE NOT AT HOME ON 3G/4G)
- WIFI BABY QUICKSTART SCREEN SHOT GUIDE & VIDEO
- iPhone iPad APP QUICKSTART SCREEN SHOT GUIDE
- Android APP QUICKSTART SCREEN SHOT GUIDE
WiFi Baby wirelessly streams password-protected, interference-free video and audio to PC/Mac/iPhone/iPad/Android on your home WiFi network. This setup takes about 20 minutes and works on any WiFi network.
WiFi Baby’s feature of viewing your camera outside your WiFi network for use as a “Nanny Cam” requires adding a permission (“port forwarding”) to your router’s firewall settings to access the camera remotely. This process is usually straight forward using guides on our our site. However, it can vary from easy to complex based on your brand of router or if you have a unique home network configuration (several routers, networks, extenders, etc.). Our free U.S. based support will help you with this setup.
To this end we have taken great care in building a resource center in assisting with remote/external viewing:
- NANNY CAM/REMOTE VIEWING – PORT FORWARDING EXPLAINED
- NANNY CAM/REMOTE VIEWING- SCREEN SHOT GUIDES (IGNORE $29.99 POPUP)
- GENERAL TROUBLESHOOTING
To provide the best possible service to our customers, we provide support by scheduled appointment. Tech support is included in all purchases.
For our customer’s convenience, most calls are scheduled AFTER normal business hours Monday – Friday between 6-10 PM. We also provide scheduled support during the day and weekend.
This service includes:
- Shared Screen Session
- Phone Support
- Set Appointment Time
Please fill out the support ticket below and a trained network specialist will contact you within 24 hours to arrange an online meeting.