Support Ticket

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Need help?

We have built a resource center with screen shot guides and video tutorial that quickly answers the majority of setup questions.

Still need help? We also offer free US based phone and screen sharing support to our customers.

Please scroll down to request a support session.

WiFi Baby wirelessly streams password-protected, interference-free video and audio to PC/Mac/iPhone/iPad/Android on your home WiFi network. This setup takes about 20 minutes and works on any WiFi network.

WiFi Baby’s feature of viewing your camera outside your WiFi network for use as a “Nanny Cam” requires adding a permission (“port forwarding”) to your router’s firewall settings to access the camera remotely. This process is usually straight forward using guides on our our site. However, it can vary from easy to complex based on your brand of router or if you have a unique home network configuration (several routers, networks, extenders, etc.). Our free U.S. based support will help you with this setup.

Attention: Time-Warner Internet Service Customers

To this end we have taken great care in building a resource center in assisting with remote/external viewing:


To provide the best possible service to our customers,  we provide support by scheduled appointment. Tech support is included in all purchases.

For our customer’s convenience, most calls are scheduled AFTER normal business hours Monday – Friday between 6-10 PM.  We also provide scheduled support during the day and weekend.

This service includes:

  • Shared Screen Session
  • Phone Support
  • Set Appointment Time 

Please fill out the support ticket below and a trained network specialist will contact you within 24 hours to arrange an online meeting.

Phone: 855-943-4367

To provide support, we need the information below to provide the best support based on your product and issue. If you don't have all the info, no problem, just fill out as much as you can.

The more information you provide, the faster we can solve the issue.

Did you get the WiFi Baby as a gift? Don't have the buyer's info? No problem. Please provide the serial number of the camera and model number. The serial number and model number is located on the back of the camera.

Have you printed our QuickStart Screen Shot Guide PDF or watched our QuickStart Video?

Your Name (required)

Email Used When Purchased

Serial Number

Model No. (WiFi Baby - on back of unit by power and LAN port)

Website or Store Purchased?

What Product Did You Purchase?

Support Issue:

What type of computer are you using for the setup process?

Who is your internet service provider?

What is the model of your wireless router? (Example: 2WIRE 3800HGV-B)

Besides your main wireless router, do you have any additional wireless network extenders / repeaters in your home? (Example: Airport Express)

Do you know your WiFi network password? (What you use on your mobile device or computer to connect to your network)

Do you know your ROUTER's password? This is NOT your WiFi network password. The default password is usually on the bottom of your router. This is needed to log into your router to allow remote viewing. If not HERE IS A LIST OF DEFAULT USERNAMES AND PASSWORDS

What iPhone, iPad or Android App are you using?

What is the IP address of your camera? This is what is in your browser at the camera's sign in screen and what you entered in your app. Ex. 192.168.1.150

Do you prefer email, phone, or screen sharing support?

If selected phone/screen sharing support, please provide phone number:

Best Time Window Available? Example: "6-8PM"

Time Zone?

Optional - Enter ticket #/reference ID for your personal records:

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How can we help? Please be as detailed as possible.