Support Ticket MyWiFi Pro


Home WiFi Network Flow Chart

MyWiFi Pro | Free Expert Setup

US based support – Phone or Screen Share help by request during the Day, Night or Weekend

Prior to requesting a MyWiFi Pro appointment, please see the following links that quickly answer and solve the majority of setup issues. We have taken great care to provide detailed wireless setup screen shot guides for your WiFi Baby camera and iOS & Android apps.

Wireless Setup Guides – Home Network

QuickStart PDF

QuickStart Video

iPhone, iPad App Setup

Android App Setup


WiFi Baby Nanny Cam Flow Chart

Wireless Setup Guides – Nanny Cam “Away” Viewing

Please use the following links for detailed screen shot guides to access your WiFi Baby camera remotely on any data plan or external WiFi network.

WiFi Baby 3 Nanny Cam Setup

WiFi Baby 2.0 Nanny Cam Setup

WiFi Baby 3 ships with a preconfigured MyWiFiBaby URL for a streamlined setup to connect anywhere.

However, depending on the brand of your router, WiFi Baby’s feature of viewing your camera outside your WiFi network for use as a Nanny Cam may require adding a permission (“port forwarding”) to your router’s firewall settings to access the camera remotely. This process is usually straight forward using the above setup links.

In rare cases it can vary from easy to complex based on your brand of router or if you have a unique home network configuration (several routers, networks, extenders, etc.). We are happy to help and our free U.S. based support will take care of you regardless of your network or brand of router.

MyWiFi Pro Support Ticket

We provide expert phone and screen sharing support by scheduled appointment during regular business hours (9-5) , at night (5-10) and even on the weekend.

WiFi Baby comes with 1 year of free MyWiFi Pro support for the same router and network.

Just have a quick question? | 855.943.4367

MyWiFi Pro includes:

  • Shared Screen Session
  • Phone Support
  • Set Appointment Time (Day, Night or Weekend)
  • Detailed Completion Email with settings & direct contact info MyWiFi Pro rep

Please fill out the MyWiFi Pro Support Ticket below and we will contact you to arrange an appointment that works with your schedule. Most appointments are scheduled and solved within one business day.

If you don't have all the info, no problem, just fill out as much as you can.

The more information you provide, the faster we can solve the issue.

Did you get the WiFi Baby as a gift? Don't have the buyer's info? No problem. Please provide the serial number of the camera and model number. The serial number and model number is located on the back of the camera.

Have you printed our QuickStart Screen Shot Guide PDF or watched our QuickStart Video?

Your Name

Best Contact Email

Do you prefer email, phone, or screen sharing support?

If selected phone/screen sharing support, please provide phone number:

Day, Night or Weekend? What works best for you for a set appointment time?

Time Zone?

Email Used When Purchased (To Source Transaction)

Serial Number (on back of unit - long string of numbers/letters)

Model No. (on back of unit - starts with WFB, shorter string of numbers/letters )

Website or Store Purchased?

Short descripton of issue (example: Help with Remote Viewing):

What type of computer are you using for the setup process?

Who is your ISP (Internet Service Provider)? Example: Time Warner Cable

What is the model of your wireless router? Example: 2WIRE 3800HGV-B

Besides your main wireless router, do you have any additional wireless network extenders / repeaters in your home? (Example: Airport Express)

Do you know your WiFi network password? (What you use on your mobile device or computer to connect to your network)

Do you know your ROUTER's password? This is NOT your WiFi network password. The default password is usually on the bottom of your router. This is needed to log into your router to allow remote viewing. If not HERE IS A LIST OF DEFAULT USERNAMES AND PASSWORDS

Select the mobile device / app used:

How can we help? More detail allows us to be prepared for your support call to quickly solve the issue.

Please Note: WiFi Baby offers 1 year of MyWiFi Pro setup support for the same router and network. A detailed email is provided at the end of your call with all your setting for future reference.

The only time there is ever a cost is if you are past the 1 year period or a completely new setup needs to be done (example: moved, new ISP or different router). For more details please visit HERE.