Exchanges | Returns
“Wifi Baby is a family owned, American based company started in 2010 by parents for parents. We sell quality products that perform as advertised and have received positive media and customer reviews of our products and service as a result. We offer a 30 day policy for returns, and a 1 year warranty including free US based tech support by email/phone/screen share and hassle-free exchanges for issues past our 30 day return policy. If any issues arise, it is our goal to resolve them quickly.” – Wifi Baby CEO – Stefanie Fox
Return & Support Policy:
WiFi agrees to accept return of product that is Defective* or for any reason in Good Condition** for refund which was purchased within 30 days of purchase date. If opting to return, customer is responsible for return shipping and cost of original shipping. Any returns past 30 days are for exchange only. An RMA number must be requested prior to returning.
Any returns past 30 days of arrival are for exchange only. Average turnaround time for exchanges and refunds with shipping and processing is 7 business days.
All products come with a 1 Year Warranty.
*Defective – We offer scheduled, US-based tech support to determine if defective or a settings/setup issue that can be quickly resolved.
**Good Condition – Product must be in good condition with original packaging and accessories. A list is given with return instructions.
Before requesting a return or exchange by using the link below, please be aware that WiFi Baby has taken great care in building a support resource center and offers US Based support by Phone, Screen Share or Email.
firstname.lastname@example.org | 855.943.4367